Refund policy

Draft, last updated [DATE]. Not yet reviewed by a lawyer.

We want you to pay only for something that works for you. That’s why every EA account gets a free 24-hour trial, with no card needed, before you pay anything.

Cancelling

You can cancel at any time from Manage subscription in the sidebar or on the account page. You keep access until the end of the month you’ve paid for, and you won’t be charged again. We don’t refund the rest of a month you have already started using, except in the cases below.

When we refund

  • Your first payment. If you ask within 3 days of your first payment, we refund it in full. This is once per customer.
  • It doesn’t work for you. If FUT AutoLister doesn’t work on your setup and we can’t fix it within a reasonable time, we refund the current month.
  • Charged by mistake. If you were charged twice, or after you cancelled, we refund the wrong charge in full.
  • We stop the Service. If we shut FUT AutoLister down, we refund the unused part of your current month.

When we don’t refund

  • If EA restricts or bans your EA account. You accepted this risk in our terms, and the extension worked as described.
  • If you forgot to cancel before a renewal. Cancel now, and you won’t be charged again.
  • If we closed your account for breaking our terms, for example by reselling access.

Your right to withdraw (EU and UK customers)

By law, you normally have 14 days to withdraw from an online purchase. For a digital service that starts straight away, this right ends once the service has begun, as long as you agreed to that at checkout. When you subscribe, checkout asks you to confirm that the service starts at once and that you lose the right to withdraw from that point. The refunds listed above apply on top of this.

How to ask for a refund

Email [email protected] from your account email. Tell us the date of the charge and why you’re asking. We reply within 3 working days.

Payments are processed by Stripe, the merchant of record for your purchase, so the refund goes back through Stripe to your original payment method. It usually arrives within 5 to 10 working days, depending on your bank. A refund ends access for the month it covers.

Please contact us before opening a dispute with your bank. A dispute takes weeks; we can usually sort it out in a day.